Questions About Our Locations
Where are and how do I get to Wesco showrooms?For a map and driving directions to the Denver Design Center, use this link
For a map and driving directions to the Our Main Warehouse in Denver, use this link
For nationwide showrooms carrying Wesco Fabrics, use this link
Questions About Your Account
How do I place an order with Wesco?You must have an account established with Wesco Fabrics to place an order. You may place an order by telephone to 303-388-4101 or 1-800-950-9372 if not in Colorado or by fax at 303-388-3908. You may place a fabric order electronically through this link or order memo samples from this link.
In order to order from Wesco using Wesco Online, please request a login ID by clicking here or by calling Wesco at 1-800-950-9372.
How do I set up an account with Wesco?
To set up an account with Wesco, you must have a resale license and fill out a credit application. Please ask for the Accounts Receivable when calling 1-800-950-9372 to set up an account.
What department do I contact for returns or credits?
If you need to inquire about a return or order credit, please ask for the Customer Service Department when calling the main office.
What department do I contact for inquiries about my billing statement?
If you need to inquire about your billing statement or have questions about your account status, please ask for the Accounts Receivable Department when calling the main office.
What information will help when I call about a placed order, my account, or a customer service issue?
Please help us by having your account number and invoice or reference number when contacting anyone at Wesco Fabrics. Also, please make notes of your conversations and to whom you spoke for future reference. We value your business and look forward to meeting all of your decorating and design needs.
Questions About Logging In To Wesco Online
General Troubleshooting- If you are having trouble operating Wesco Online please review the checklist below:- You must allow pop-up to use Wesco Online: Turn OFF your pop-up blocker. You must change your internet setting to ALWAYS allow pop-ups from www.wescofabrics.com. This can be done in internet explorer by clicking on: Tools, Pop-Up Blocker, Turn OFF Pop-Up Blocker or to keep your pop-up blocker on but allow pop-ups only from Wesco Fabrics go to: Tools, Internet Options, Privacy Tab, Make sure the Turn On Pop-Up Blocker button is checked, click on the Settings button and add www.wescofabrics.com to the Allowed Sites list.
Wesco Online is NOT compatible with most MAC computers: If you are using a MAC and your internet browser is Safari, unfortunately Wesco Online is not compatible. Wesco Online is not compatible with Firefox either. In order to use Wesco Online you must be operating in Internet Explorer. Please make sure you do not have any spaces before or after and of the login fields. Also, logins are case-sensitive. The User ID is always “master” (all lower case for the administrator Login ID.
The Wesco Online page does not load when I log in.
Make sure you are using Internet Explorer as Wesco Online is not compatible with Safari or Firefox. It may be necessary to clear your temporary internet files by clicking on Tools- Internet Options- General Tab- Browsing History- Delete…- Delete All (Please note this will delete all cookies, browsing history, stored passwords, etc. in addition to your temporary internet files. If you do not want to lose any of this information you may also just click Delete Files).
I cannot see the entire screen when I log in to Wesco Online.
Are you viewing Wesco Online in an AOL browser? Wesco is not compatible with AOLs browser. Please only use Internet Explorer to use Wesco Online.
I am unable to log out of Wesco Online.
Are you viewing Wesco Online in an AOL browser? Wesco is not compatible with AOLs browser. Please only use Internet Explorer to use Wesco Online
When logging in I get an “Invalid Phone Number” message.
Your account may not be activated for Wesco Online yet or there may have been an order entry problem when typing your Account ID, User ID and password. Remember all these fields are case sensitive. Account ID is always your account number (do not type any “0s” before your account number. i.e. account # 012345 would be entered 12345). User ID is always “master” (all lower case) for the administrator login of Wesco Online.
My password is invalid.
Please call Wesco at 1-800-950-9372 to have your login refreshed between the hours of 8:00 a.m. to 4:30 p.m. (MST) or fill out the Login Assistance Request Form by clicking here.
I can’t remember any of my login information.
Please call Wesco at 1-800-950-9372 to have your login refreshed between the hours of 8:00 a.m. to 4:30 p.m. (MST) or fill out the Login Assistance Request Form by clicking here.
I’ve tried to login many times and am still unable.
Wesco Online has a limit of 10 invalid login attempts before locking your account. If you are having trouble logging in and have tried more than a few times please call Wesco at 1-800-950-9372 during business hours for assistance.
I’ve closed out of Wesco Online and now I cannot log back in.
If you “X” out of Wesco Online instead of Clicking Logout you must call Wesco at 1-800-950-9372 to have your account reset or wait for it to automatically reset after 4 hours.
Questions About Your Order
Wesco Fabrics' Main office fax # is 303-388-3908.
Wesco's Denver Design Center Showroom is 303-777-7912.
For our California customers please fax to 970-774-4287.
What is Wesco's deadline for shipping Cut Yardage orders the same day?
If a Cut Yardage order is placed before 2:00 pm Mountain Standard Time and it is not on backorder, it will go out the same day.
What if I receive fabric that is off dyelot from my sample book, memo/loaner sample or hanging sample?
No bolt of fabric is perfect, and often bolts will vary in dyelot within a particular pattern and color. Remember your sample book, loaner/memo sample or hanging mini is only a sampling of a fabric and may vary from actual current stock. Also, please remember that older sample books and hanging minis may discolor or the dyelot mat vary from our supplier over time. We recommend a Cutting For Approval.
May I return my fabric?
Except for silks and handwoven fabrics, you may return fabric 5 yards and over that has not been processed or cut in any way. Re-stock fees are listed in the general information booklet. You must request a return authorization within 30 days from your invoice by contacting Customer Service and ship the fabric back at your expense as soon as possible.
May I return my hardware?
Unopened Kirsch hardware may be returned for a 35% re-stock fee, except for Kirsch custom hardware, noted within your current Hardware Pricing Book. You must request a return authorization within 30 days from your invoice by contacting Customer Service and ship your hardware back at your expense as soon as possible. Any custom hardware such as The Finial Company, Paris Texas, and K-Blair is non-returnable.
What do I need to know about backorders?
We will try to fill all backorders as soon as possible. While we try to provide accurate estimated arrival and shipping times, your order may arrive earlier or later than anticipated. Wesco is not responsible if your order arrives early and is processed and shipped. If you are not able to wait for your order after it has been placed, please contact Wesco immediately and if possible, we will cancel your order and give you a cancellation number. Please keep this information with your records. Fabric may not be cancelled if it has already been cut.
What is the difference between a Hold and a CFA order?
A hold is a reserve on fabric without a cutting from a particular fabric good for 7 business days. A "CFA" order (Cutting for Approval) is an actual order with a specified quantity held for two weeks and a cutting sent from a specific bolt. Once you or your customer has approved the cutting, call us and we will ship your order. Please remember to confirm the quantity and ship-to address information. If you are considering a print, plaid or stripe of any kind, a cutting is not large enough to provide you with an accurate representation of all colors. Please order a 1¼ or 1½ yard piece.
How long can I keep my loaner/memo sample?
Loaner/memo samples come in 4 sizes depending on the repeat of the fabric: 11"x17" and 17"x17" (for fabrics prior to Spring 2009) and 15"x15" and 30"x30" (for fabrics from the Spring 2009 season of later). Loaners are sent at your request and must be returned within 120 days of receipt. At 90 days a reminder letter will be mailed listing the loaner/memo(s) sent and requesting their return. Thirty (30) days later you will be invoiced for any unreturned loaner/memo samples for $10.00 each which cannot be returned or credited back. Please note that all memo/loaner samples are individually bar-coded and scanned when sent and received to insure accuracy. If you need additional checkout time, please notify the Accounts Receivable department so you are not billed for each memo sample.
If you need a sample of fabric to keep you may order a swatch from a, which comes in two sizes, 5 x 5 or 8 x 8 inches, depending on the repeat of the fabric.
What if my fabric is flawed?
If your fabric is flawed, please contact Customer Service immediately. Your fabric cannot be cut or processed in any way. Certain characteristics, especially in handwoven and silk fabrics, must be considered when making your selection. These characteristics are listed for every individual fabric in your Cut Yardage Pricing Book and on the back of all fabrics in your sample books. If certain flaws are listed as natural characteristics of a fabric, a return or credit may not be granted.
What if my fabric, hardware, custom/fancy or window treatment order is damaged?
It is your responsibility to inspect your order upon delivery, regardless of the size or how much you ordered and when your installation is scheduled. If the outer packaging of your order is damaged or if you find any part of your order damaged or incorrect inside your packaging, please have this information noted with the delivery representative and contact Customer Service immediately . The period of time in which we or our vendors can file a claim and replace product shipped via truck is limited, sometimes 7-14 days from delivery. In some cases you need to let trucking companies know 72 hours. Your cooperation and quick response is imperative and will be much appreciated.
Am I allowed a promotional period with an additional discount?
Yes, you are allowed one promotion annually totaling four (4) weeks. This may be taken as one four (4) week period or two periods of two (2) weeks. Promotion requests must be submitted via fax to Customer Service at least two (2) weeks or ten (10) working days before your sale begins. A promotion request form can be faxed or mailed to you or you may submit your request on letterhead. We want you to advertise or promote your sale as much as possible, therefore, no exceptions will be made with regard to the advance notice we need to grant and enter your sale. An additional 10% discount will be given for all categories of fabric, custom drapery, custom bedding and fancy. No additional discounts are extended on hardware or to high-volume accounts already receiving and additional discounts on regular orders.
Questions About Our Products
How do I keep current with fabric and color drops and product and price changes?
Any new information or changes you need to know about our products is listed in our insert newsletter mailed every month. For information about pattern outs online, see our discontinued fabrics page. Please update all pricing books and sample books accordingly.
How often do your product pricing sections change?
Our Cut Yardage pricing section changes every February 1 and August 1. All other product pricing sections are updated as needed and sent with the Cut Yardage pricing book automatically at the beginning of each season to accounts generating over $200 in sales. It is your responsibility to make sure you are selling from the newest pricing books. We do not send pricing sections for products that customers have not ordered before.
How do I place a custom hardware Order?
To place a custom hardware order, you must submit the order online using Wesco Online, via fax at 303-388-3908, or via email at info@wescofabrics.com.
What is the standard lining used in Draperies?
Standard drapery lining is Sussex 54", in colors White and Ivory.
Can a Custom Workroom order be cancelled?
A custom workroom order cannot be cancelled unless processing has not yet begun.
What is the lead time on Custom Drapery orders?
The lead time for Custom Drapery orders is approximately three weeks. Lead times may be longer during the peak holiday season.
What is the lead time on Fancy orders?
The lead time for Fancy orders is approximately four weeks. Lead times may be longer during the peak holiday season.
How do I price an order using COM?
Pricing for Customer's Own Material can be found in the Wesco catalog dated 2/1/09.